ISO is an international business standard that independently assesses how well you meet the requirements of your customers. It’s all about Quality Management, and a Quality Management System helps you meet your customer requirements.

There is no limitation on size of business, and I help businesses large and small. It exists to define the manner in which you serve your customers requirements by having an integrated quality management system. However, small companies may find it particular useful as a way of lifting the profile of the business, as the ISO qualification can help other companies take notice.

No. Providing you supply a product or a service the international business standards (ISO) can be identified and incorporated into the company. Q&A Management work with many different types of businesses, including accountants, solicitors, designers, data transfer specialists, IT companies, metalwork manufacturers, fibreglass producers, tool manufacturers and precision engineers to name just a few.

You can either do it yourself by reading and understanding more about whatever standard you wish to apply for. More often companies choose to engage a professional ISO Consultant to guide the business successfully through the process in the shortest possible time-frame and be there in person throughout the certification audit to help you through the administration.

Look for someone who has experience with the certification body that you’re looking at, then look for registered ISO consultants.

Try to find someone who has worked on a similar type of project before, or has experience in various company and industry sectors, to ensure your project is successfully completed on time and in budget.

Once you’ve found the consultants who have the professional qualities you need, then you just need to find someone you’d like to work with, who is friendly and has good communication skills.

Yes, there is no limit to the number of standards that can be applied for within your declared scope of business. Whilst there are many different standards, they’re all based on ISO 9001 – so getting this first certification is a platform for the future.

Be proud of what you’ve achieved and start to shout about it to your prospects, clients and suppliers. Then, you just need to maintain the system that you’ve worked so hard to develop.