“I would like to thank Malcolm, of Q&A Management Services Ltd, for his leadership, knowledge and experience in guiding us over the last two years, through the aerospace standard of AS9120B. We have seen our organisation grow significantly and as a result have needed a much tougher approach to our quality and compliance issues. Malcolm, with his expertise, has helped us raise our standards seeing us put in place some excellent processes and procedures which will allow our business to continue to expand while ensuring that at the same time we can improve as a business. His patience and excellent training style has enabled the team here to flourish while rising to the challenges”

“ISO Helping Hand has revolutionised our ISO9001:2015, making the process simple and effective. Malcolm expertly guides us to think in different ways to accomplish our objectives as a business. His knowledge of the process and the correct way to approach audits is exemplary”

“ISO Helping Hand has worked with us for the last two years supporting our quality and supplier management programs, and Malcolm has been an integral part of the team for the last 6 months tasked to ensuring the business maintains its ISO 9001 accreditation. His knowledge and experience has proved to be vital in what was, ultimately, a successful program. It has seen our quality systems not only meet the requirements of LRQA but also be fine-tuned to the operational needs of the organisation. We can now face the future with more confidence that the processes and policies we have put in place will continue to support and add value to the business”

“Following ISO9001 accreditation, we were delighted to have received no major or minor non-conformances during our first external audit. None of this would have been achievable without guidance and on-going support from Malcolm with ISO Helping Hand. He adopted a simple approach in understanding what we did and our relationship with our diverse customer base. He produced a Quality System that’s easy to use, as well as meeting the requirements of our customers and ISO9001. We now have a Quality Manual, Process Maps and Procedures that are beneficial tools facilitating the measurement of personal and company performance, enabling a process of continued improvement”

“Malcolm from ISO Helping Hand has offered Marble sound, constructive advice and support during our ISO9001 and 13485 certifications. His years of practical industry experience support his knowledge of the standards and he has shown commitment to tailor the system to meet our specific needs, supporting our internal quality manager throughout”